Last Updated: January 2026

Jilil Privacy Policy – How Your Data Is Kept Safe

You have every right to know how safe your personal data is at Jilil. This page covers everything – what data is collected, how it's stored, who can access it, and what you can do about it.

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Key Privacy Protections

Six core pillars work together to protect your data at Jilil. Each one is individually verified and maintained.

Maximum Encryption

Every transaction and piece of personal information is encrypted using 256-bit SSL technology. No one outside can read or alter this data.

No Data Sales

Jilil never sells your personal data to third parties. There is no pathway for your information to reach advertisers or data brokers.

Restricted Access

Your data is only accessible to staff members who need it to do their job. It is not open to everyone – role-based access controls are in place.

Regular Security Audits

Jilil's security measures are regularly reviewed by independent third parties. Any vulnerabilities identified are addressed promptly.

In Your Control

You can view, correct, or request deletion of your data at any time. You may also opt out of marketing communications whenever you choose.

Cookie Transparency

Jilil is transparent about which cookies it uses and why. You have the option to disable any non-essential cookies at any time.

Read First

By creating an account and using Jilil's services, you are deemed to have read and agreed to this Privacy Policy. If you have any questions, write to us at support@jilil.best.

01 What Data Is Collected

Jilil collects two types of data – information you provide directly, and data generated automatically while you use the platform.

Directly Provided Data:

  • Full name and date of birth — collected at the time of account registration
  • Mobile number – for communication and OTP verification
  • Email address – optional, but useful for account recovery
  • National ID or passport number – for age and identity verification
  • Payment account details – bKash, Nagad, or bank account number
  • Photo ID — collected as part of the KYC (Know Your Customer) process

Automatically Collected Data:

  • IP address and device information (phone model, operating system)
  • Browser type and language settings
  • Which pages you visited and how long you stayed, and which links you clicked
  • Login time and location (city level only, not your exact address)
  • Betting & Transaction History

Please Note: Jilil only collects data that is necessary. No excessive or irrelevant information is requested.

02 Why We Collect Your Data

Jilil does not collect your data without reason — every piece of information has a specific purpose. The details are explained below.

Data Type Purpose of Use
Name & Date of Birth Account Management & Age Verification
Mobile Number OTP verification, security alerts
Payment Information Deposit & Withdrawal Process
ID Document KYC and Anti-Money Laundering
IP & Device Information Fraud detection, security
Usage Patterns Platform improvements, personalized offers

Jilil's use of your data is grounded in three lawful bases: legal obligations (such as KYC), contractual necessity (account management), and legitimate business interests (fraud prevention). Your data is never used beyond these purposes.

03 Who Can Access Your Data

Jilil's goal is to limit access to your data to as few people as possible. Below is an overview of who may come into contact with your information.

  • Jilil's Internal Team: Only those who need it for their role – for example, the payments team can view payment information, and the support team can view account information.
  • Payment Processors: Limited data is shared to securely process bKash, Nagad, and bank transactions.
  • KYC Verification Services: Licensed third-party providers are used to verify identity documents.
  • Law Enforcement: Data may be disclosed to the government under legal obligations or by official directive in Bangladesh.

Your personal data is never shared with advertisers, data brokers, or marketing agencies. This is Jilil's commitment, and it will never change.

Jilil never sells: Your name, mobile number, betting history, and payment details are never shared with third parties for commercial purposes.

04 How Long Your Data Is Retained

Jilil does not retain your data longer than necessary. However, certain legal obligations may require that specific data be kept for a defined period.

  • Active Account: All data is retained for as long as your account remains active.
  • After Account Closure: KYC data and transaction records are retained for a minimum of 5 years – a requirement under anti-money laundering laws.
  • Betting History: Up to 3 years for dispute resolution purposes.
  • Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies generally last from 30 days up to 1 year.

Once the applicable retention period has passed, your data is automatically deleted or anonymized so it can no longer be linked back to you.

05 Cookies & Tracking Technologies

Jilil uses cookies and similar technologies on its website and app. Cookies are small files stored in your browser that help improve your experience.

  • Essential Cookies: Keeping you logged in and protecting your account – disabling these will prevent the platform from functioning properly.
  • Performance Cookies: Which pages are used most and where issues arise – this information is used to improve the platform.
  • Functional Cookies: Remembering your preferences – such as language settings or your favourite sports category.
  • Analytics Cookies: Analysing user numbers and behaviour – this data is anonymised.

To disable non-essential cookies, go to your browser settings or the app's privacy settings. Keep in mind that some features may not work properly if you do.

06 Your Rights

You have certain important rights over your personal data, and Jilil is committed to respecting them.

Right to Access Your Data

You can request to see what data Jilil holds about you. We typically respond within 30 days.

Right to Rectification

You can request a correction if any of your information is inaccurate. Correcting details such as your name or date of birth may require proof of identity.

Right to Erasure

After closing your account, you may request that your data be deleted. Some information may be retained for a defined period due to legal obligations.

Right to Object to Processing

You can object to and opt out of your data being used for marketing purposes.

Right to Data Portability

You can request an export of your account data in a standard, portable format.

To exercise any of these rights, email us at support@jilil.best or reach out via live chat. We typically respond within 30 business days after verifying your identity.

07 Security Measures

Jilil employs both technical and administrative measures to protect your data.

  • SSL/TLS 256-Bit Encryption: All data transfers occur over encrypted channels.
  • Two-Factor Authentication (2FA): OTP is required at login.
  • Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorised access.
  • Role-Based Access: Staff can only access the data required for their specific role.
  • Regular Backups: Data recovery measures in the event of loss.
  • Third-Party Audits: An independent external team conducts a security audit at least once a year.

In the event of a data breach, Jilil will notify affected members within 72 hours and take all necessary steps. Security is not an isolated task — it is part of Jilil's day-to-day operations.

08 Children's Privacy

Jilil strictly does not provide services to anyone under the age of 18. If a minor registers by mistake, their account will be closed and all associated data deleted as soon as this is identified.

Your date of birth is collected at registration and later confirmed through ID verification during the KYC process. This two-step verification is in place specifically to protect minors.

09 Privacy Policy Updates

Jilil may update this Privacy Policy as needed. How members are notified will depend on the nature of the changes.

  • Minor Changes: Updates are communicated by changing the date shown on the page.
  • Important Update: You will be notified via SMS to your mobile number or by email, at least 7 days in advance.
  • Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

The date of the most recent update to this policy is always displayed at the top of the page. To request a previous version, contact support@jilil.best.

10 Contact Us

For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch through the channels below.

  • Email: support@jilil.best – For privacy-related emails, please use "Privacy Request" as the subject line.
  • Live Chat: Chat with us directly through the Jilil website or app.
  • Response Time: 24 hours for general enquiries, 30 business days for formal requests.

Jilil's data protection team is active seven days a week. We take every privacy concern seriously.

FAQs

Jilil offers three main channels for customer support. The fastest option is live chat – click the chat icon at the bottom right of the website or within the app to connect directly with a support agent. Response times are typically 2 to 5 minutes. The second option is email – write to support@jilil.best and expect a reply within 24 hours. Email is the better choice for complex issues or when you need to send documents. Customer support is active 24/7, seven days a week, and all communication can be conducted in Bengali. English is also supported.

Withdrawing funds from Jilil is straightforward. Log in to your account and navigate to the "Withdrawal" or "Withdraw Funds" option. Select your preferred payment method — bKash, Nagad, or bank transfer — enter the amount, and submit your request. The minimum withdrawal amount is ā§ģ1,000. If your identity verification is complete, funds typically arrive within 1 to 6 hours, and no later than 24 hours. First-time withdrawals may take slightly longer due to KYC document verification, but once verified, subsequent withdrawals are processed much faster. It is recommended to withdraw to the same payment method you used for your deposit.
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